Frequently Asked Questions

Get all the answers to the most frequently asked questions (FAQs) regarding some of our popular categories include electronics, mobile phones, computers, fashion, beauty products, home and kitchen, Building and construction materials and a whole lot more from premium brands as well as managing your account, payment, vouchers and much, much more.

Your Order
Buy things, Track, Delivery time, return.
Managing Account
Edit login, name, mobile number & delivery address
Payment Option
Edit shipping address for delivery of orders
Gift Vouchers/Coupons
Edit shipping address for delivery of orders

Show all answers

Your Order
How do I buy things (Shop) on Konga?
Can I buy in bulk?
Why do I see different prices for the same product?
How do I save items to view later?
What is buyer protection?
What is the estimated delivery time? When can I expect my order to arrive?
Why does the estimated delivery time vary?
Who will deliver my Order
Will all of the items in my order arrive in a single package?
My order is shipped. How can I track it?
How do I cancel an order?
How can I view and print the invoice for an order?